- All FedEx shipments are sent with signature required. If you wish to have your order left without a signature please email or call us with your order number. We will not be responsible for the loss of any shipment left without a signature
- FedEx Ground - Continental US only, No PO Boxes. (Guaranteed 3-9 business days) Includes insurance and a tracking number. Select residential or business.
- FedEx 3-Day - Continental US only, No PO Boxes (Guaranteed 3 business days). Includes insurance and a tracking number. Orders placed after 4pm EST will be shipped the following business day.
- FedEx 2-Day - Available for orders to the continental US, Alaska and Hawaii only, no PO Boxes (Guaranteed 2 business days). Includes a tracking number.
- FedEx Overnight - Available for orders to the continental US Alaska and Hawaii only, no PO Boxes (Guaranteed next business day). Includes a tracking number.
- FedEx Priority Overnight - Available for orders to the continental US only, no PO Boxes (Guaranteed 10AM next business day). Includes a tracking number.
- Canada Orders - USPS
- International Orders - USPS
- IMPORTANT- Blackstone Scales is not responsible for any customs duties or taxes imposed on international shipments
Warranty and Return Policies
- Please consult the Troubleshooting Guide and check your scale's Manual before retuning your scale.
- All of the digital scales we carry are covered by a manufactures warranty.
- We will only accept returns for scales that are damaged in shipping.
- For those who decide the scale they ordered does not fit their needs, we will accept returns minus a 25% restocking fee and shipping charges.
- Scales returned for this reason must be returned in exactly the same condition as they were received.
- All accessories and paperwork must be included and there must be no damage to the packaging.
- We must be notified of all returns within 48 hours of delivery by email or phone (866) 59-SCALE
- All return shipments must be postmarked within 10 days of delivery.
- Any problems encountered with your scale after 48 hours of delivery must be resolved through the manufactures warranty.
- We do not refund original or return shipping charges.
- Please include a copy of your invoice and a contact phone number with your return.
Returns should be sent to:
Blackstone Scale Systems, Inc.
10610 Schlottman Rd
Loveland, OH 45140